Returns | KarSpark

KarSpark Return Policy

At Karspark, we take immense pride in crafting customised steering wheels that not only enhance the driving experience but also reflect the individuality of our discerning customers. We strive for perfection in every product we create, but we understand that circumstances may arise where a return becomes necessary. To ensure a seamless process for our valued customers, we have established the following return policy.

14-Day Return Policy

Our return policy provides a 14-day window for eligible returns, starting from the date of delivery. We want our customers to be completely satisfied with their purchase, and this time frame allows for a fair assessment of the product.

Faulty Products

If you encounter a faulty product, please contact our Karspark support team promptly for assistance with returns and issue resolution. We are dedicated to quickly addressing any manufacturing defects to ensure you receive a high-quality product.

Ready-Made Wheels

For our ready-made steering wheels available off the shelf, we acknowledge that personal preferences can vary. If, within 14 days of receiving your purchase, you find yourself unsatisfied with the product, you are eligible to initiate a return. We value your feedback and strive to enhance our offerings continually.

Customised Products

Due to the unique and personalised nature of our custom steering wheels, returns are only accepted if the product is faulty or the customisation is incorrect. The intricate details and tailored features make these products irreplaceable and unsuitable for resale. We prioritise precision and personalisation, encouraging thorough communication during the ordering process to ensure your vision is captured accurately and the final product exceeds expectations.